Goyal Agro Manufacturing Company
Refund & Return Policy
Clear terms for eligible refunds, returns and replacements of our edible oil products.
Fair resolution for genuine order issues
We carefully pack our products before dispatch. If an order arrives damaged, leaking, incorrect or with a verified quality concern, our team will review the request and determine an appropriate resolution.
A request may be eligible if the product is damaged, leaking, incorrect, short in quantity, significantly damaged during transit or unsuitable for use because of a genuine issue confirmed by our team.
Because our products are food items, returns are generally not accepted for a change of mind or when the product is no longer required.
Contact us promptly with your order number, customer name, registered contact details, photographs of the outer packaging and affected product, and a short explanation. After verification, we may offer a replacement, refund or another suitable resolution.
If the delivered quantity does not match the confirmed order, provide the order details and supporting photographs. We will verify the shipment and determine the applicable resolution.
For a suspected quality issue, provide the order details, product name, batch or lot information where available, photographs and a clear description. Additional information may be requested during investigation. A replacement or refund may be offered where the issue is confirmed.
Once approved, a refund will be initiated through the applicable payment method or another method communicated by our team. The time taken to reflect in the customer’s account depends on the bank, payment provider or financial institution.
Approved replacements are subject to product availability and delivery coverage. If replacement is not reasonably available, an eligible refund or another suitable resolution may be offered.
Returns are generally not accepted when a product has been opened, used, transferred to another container, tampered with, returned without required original packaging, damaged after delivery through improper handling or storage, or returned because of a change of mind.
An exception may apply where a verified product defect or quality issue exists.
If a return is approved for a wrong product, transit damage, leakage or another verified issue attributable to us, our team will confirm the return or replacement arrangement. Do not ship a product back without receiving instructions from us.
Contact us as soon as possible to request cancellation. Cancellation may not be possible after processing, packing or dispatch. If we cannot fulfil an order because a product is unavailable, we may cancel the affected item or order and process an eligible refund.
All requests are subject to review and approval. We may request product and packaging photographs, invoice or order information, batch details, delivery information and other evidence reasonably required to investigate the reported issue.
Goyal Agro Manufacturing Company may revise this policy when necessary. The latest version published on this page will apply, subject to applicable law and any terms specifically agreed for an order.
Request a refund or replacement
For faster review, include your order number, product name, issue details and relevant photographs.